Orders need to be placed before 4pm, the day before collection or delivery is required.However some cakes require other times, eg. Wedding cakes need a minimum of 14days notice,Special occasion cakes and photo cakes require a minimum of 3 or 2 days notice.
If a cake is not listed on the website under the cake you are looking for the reasons would be, the sponge is too soft to hold the icing, the height needed wont hold the filling.
Yes, please email your details to tcvandenman@gmail.com for all custom cakes.
Classic and Birthday cake can be left out at room temperature. All other cakes should be stored in the fridge until serving, Cake and Ice cream should be stored in freezer.
Yes, please email tcvandenman@gmail.com for any special requirements you would like.
Our aim has always been to provide our customers with a fantastic product, and great service, but from time to time, things don’t always go as planned. If you are unhappy with your purchase for any reason, please get in touch our manager. Where possible we’d like the product returned to one of our stores providing proof of purchase, or we can arrange to collect the order from you.
Email – info@trueconfections.ca
Telephone – 604 682 1292
If you’ve had an experience in one of our stores and hoped it had been better, just let us know when and where you visited.We aim to respond to all queries as promptly as possible, and will seek to refund a purchase if we feel it wasn’t up to our standards, or issue a gift voucher that you can redeem in one of our stores.
